📜 Terms & Conditions
Terms & Conditions – URVAN USTA
URVAN USTA is a service platform that connects customers with trained and verified service professionals.
Customers must provide correct address, contact details, and accurate service requirements at the time of booking.
If a customer cancels the service after technician dispatch or visit without a valid reason, a visiting charge may apply.
If additional work or spare parts are required, the technician will inform and take customer approval before proceeding.
URVAN USTA reserves the right to cancel any booking in case of misuse, false information, or safety concerns.
Customers are responsible for completing payment after the service is delivered.
Our goal is to ensure quality service and customer satisfaction.
---
💸 Refund Policy
Refund Policy – URVAN USTA
If the service is cancelled before it starts and a valid reason is provided, a refund may be applicable.
If the technician visits but the service cannot be completed, a refund may be issued after deducting the visiting charge.
In case of poor service or genuine complaints, refund or re-service will be provided after verification.
Refunds are processed within 5–7 working days to the original payment method.
We follow a fair and transparent refund process.
---
🔒 Privacy Policy
Privacy Policy – URVAN USTA
Customer information such as name, phone number, address, and payment details is kept safe and confidential.
Personal data is never shared with third parties without customer consent.
Information is used only for service delivery, communication, and support purposes.
All payments are processed through secure and trusted payment gateways.
Your privacy and data security are our top priority.
---
❌ Cancellation Policy
Cancellation Policy – URVAN USTA
Customers can cancel a service free of charge before the technician is dispatched.
If cancellation is made after technician dispatch or during the visit, a visiting charge may apply.
In case of emergencies or genuine reasons, cancellation requests will be reviewed by the support team.
Repeated cancellations may lead to temporary or permanent account restrictions.
This policy respects the time of both customers and service professionals.
